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INTRODUCING STELLA

Eliminate busywork, apply institutional knowledge instantly, and move work that drives revenue.

AI-powered field service management for commercial contractors—maximize technician performance, streamline operations, and deliver digital-first customer experiences.

Manage parts purchasing and inventory across trucks and warehouses—connect parts to jobs so techs have what they need and billing stays accurate and on time.

Unified mobile inspections that streamline inspection workflows, generate compliance-ready reports, and turn findings into actionable deficiencies and repairs.

Purpose-built estimating and proposal automation for commercial service contractors—quote faster, standardize pricing, and connect cleanly from sale to service.

ServiceTrade AI

ServiceTrade AI helps field and office teams work faster by turning job data into insights opportunities, spotting issues early, and automating next steps.

Integrations

ServiceTrade Integrations connect your ERP, accounting, and other tools to reduce double entry, speed up billing, and keep data consistent across field and office teams.

Fire and Life Safety

2024 Operational Benchmark Report

The updated ServiceTrade Benchmark Report shows fire and life safety contractors how they stack up against industry peers.

Download the Report

Dive into the operational performance data that’s most relevant to your business.

Compare your:

  • Revenue growth
  • Jobs completed on time
  • Days to Invoice

and more.

Year-Over-Year Revenue Growth

Data: Top performers grew YoY revenue by 33.2%.

Insight: Top performers grow 2x faster with better operations.

Best Practices: Prioritize value over volume. Schedule more proactive repairs. Accelerate cash flow.

 

Learn More
How Top Performers Use ServiceTrade to Grow 2X Faster
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On-Time Completion Rate

Data: Top performers completed 85.6% of jobs on time.

Insight: Higher on-time completion rates were not correlated with higher revenue growth rates, indicating that completing more jobs on time is not a path to revenue growth. Prioritizing jobs with higher revenue potential on your schedule is a more impactful strategy.

Best Practices: Fully utilize your technicians. Prioritize work orders by revenue. Set and manage dollars per day goals. 

 

Pull-Through Work Rate

Pull-through work includes repairs, upgrades, replacements, and installations that come from recorded deficiencies.

Data: For top performers, 19.5% of all work orders were pull-through in nature.

Insight: Pull-through work rate top-half performers grew 2x faster.

Best Practices: Find more deficiencies. Quote repairs faster. Make it easy for customers to approve quotes.

 

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The Deficiency Efficiency Guide: 5 Steps to Higher Revenue and Safer Facilities
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Days To Invoice

Data: Top performers invoice customers within 1.6 days.

Insight: YoY, commercial contractors are billing 20% slower.

Best Practices: Pre-bill when possible. Automate pricing contracts. Prioritize invoicing by revenue. 

 

Learn More
How ServiceTrade Helps You Streamline Operations and Speed Up Cash Flow
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Ready to see how ServiceTrade can help you be a top performer?

Get a Demo