Learn about our backgrounds, how we spend our days, and what makes each of us unique. Then let’s connect on LinkedIn.
Chief Executive Officer
Billy is the CEO at ServiceTrade and author of The Digital Wrap. He encourages and inspires other folks to do really interesting things that he is not qualified to do himself. His job is to take all of the blame when things go wrong and give all the credit to others when they go right.
Billy has dedicated his career to software that solves business problems -- whether that business is a Fortune 100 enterprise or a small family-owned contracting company. Billy was the Director of Product Management in Red Hat‘s early days, before joining the executive team as VP of Sales. Billy’s also held VP of Business Development roles and has been President and CEO at other software companies.
Outside of ServiceTrade, Billy is "Billy-honey" to his wife Jodi, "daddy" to his three girls, and "captain" to all that climb aboard his too small fishing boat to wander out into the ocean seeking screaming reels and the ingredients for sushi and ceviche.
Chief Technology Officer
Brian is responsible for ServiceTrade’s technology innovations.
Brian was part of DunnWell‘s founding team and was responsible for all technology infrastructure and innovations from DunnWell’s inception in 2003 to its purchase by a Fortune 500 public company in September 2012. Brian has been elbows-deep in the technology at the heart of ServiceTrade web and mobile applications since the first line of code was written -- long before there were such things as mobile applications.
Brian’s upbringing on a chicken farm has given him a practicality that he applies to his work and plenty of fun stories to share along the way.
When he’s not leading ServiceTrade’s development team, Brian spends time with his wife and two beautiful young daughters or running and cycling with friends.
Vice President of Sales
Tim comes to ServiceTrade with a 25-year history of successful executive sales management. Tim and Billy first met at Red Hat, where Tim was Global Senior Director of Inside Sales.
After Red Hat, Tim continued to expand international sales teams at small and large software providers. Tim brings experience with building global sales teams and channels, implementing repeatable and scalable sales processes, and directing operations. At ServiceTrade, Tim works closely with customers to help them realize all the ways that ServiceTrade can make their business more successful. Tim also works with our partner companies to bring their innovations to our customers.
When he is not working, Tim keeps busy with his family and cruising his boat, the Timtanic, on Jordan Lake.
Vice President of Inside Sales
Anna leads the ServiceTrade Inside Sales organization in their efforts to enable businesses to grow by attracting new prospects and extending customer relationships beyond the service appointment.
Anna has dedicated her career to building businesses, helping customers, and focusing on personal development for both herself and her team. She brings her expertise of scaling sales organizations from the ground up most notably at Citrix ShareFile where she helped grow the sales organization from 5 to 200 people.
Outside of ServiceTrade, Anna enjoys watching football, cooking and spending time with her husband, young daughter and two dogs.
Vice President of Customer Success
James is the leader of the ServiceTrade team that answers support emails and calls, identifies and reports software bugs, and assists new customers with training, setup and usage questions.
For more than ten years, James has been using his diverse technology skill set to help small businesses with the miscellaneous IT issues every business finds itself facing at some point or another. James’s expertise is valuable to service companies that may not have their own IT resources.
James enjoys playing video games, golf, and tennis in his spare time.
Shawn is responsible for defining how ServiceTrade can solve the problems faced by those in the facility services space.
Shawn has been directing the path of ServiceTrade’s technology since its origins at Dunnwell. Shawn has served as product manager for nearly 5 years and knows how our users can get the most of the application. Shawn now applies that knowledge and experience to lead marketing as well as product management.
You can also find Shawn cooking up a storm at home, or enjoying some outdoor activities with his wife and two dogs.
Senior Territory Manager
Lauren is part of the sales team, where she can use her natural people skills to help customers with their service management needs. She loves to develop strong interpersonal relationships and discover ways in which ServiceTrade can streamline day-to-day operations for its clients.
In her spare time, Lauren teaches voice lessons, barre classes, and buti yoga. She also enjoys playing piano, creating delicious cocktails, and spending time with her beloved dog, cat, and fish (Charlie, Slinky, and Wally)!
Paul is a territory manager on our sales team. He joined ServiceTrade knowing that software is vitally important for independent business owners who want to grow and thrive against the competition. In his free time, Paul enjoys sports, reading, and watching the timeless classic Seinfeld. During lunch, Paul and a few of his colleagues can be found following their favorite Korean BBQ food truck around the area.
David brings an interest in working with fellow entrepreneurs to his role as a territory manager. His years of experience in SaaS sales makes him especially good at understanding how technology can be used to help solve challenges in a service business.
In his free time, David dishes out a lot of adoration to his pets: A beautiful husky, a recently rescued Australian shepard, a sweet kitty, a snake, a frog, and tropical fish.
A Chicago-based Midwest territory manager, Lindsey comes to ServiceTrade with a background in sales and education. Guidance and curiosity come naturally to her which allows her to be attentive to a service contractor’s needs.
Lindsey loves to run, read, and travel with her husband and her rescue pup, Quinn. You might also look for her riding around Chicago on her big teal bike!
Chris comes to ServiceTrade with a history working with HVAC and mechanical contractors as a manufacturer’s representative for plumbing, mechanical, and HVAC products. Chris serves the Northeast territory and lives locally in Maryland.
When not working, Chris can be found spending time with his wife and two young boys; or on the Chesapeake Bay chasing stripers.
Keith is a territory manager and brings five years of SaaS experience to ServiceTrade. He believes in working smart, not hard and knows that strong personal relationships with clients and colleagues along with amazing customer experiences help businesses grow.
In his free time, he enjoys time with his wife and two sons. Fishing with both boys is what brings the most satisfaction when they catch something!!
Aaron oversees onboarding new customers who join ServiceTrade. He ensures that the right resources are assigned to efficiently get users up and running. Outside of ServiceTrade, Aaron spends his time working on projects around the house, spending time with his wife in and around Raleigh and keeping up with the craft beer scene.
Customer Support Engineer
Wes is the guy who talks to the engineers so you don’t have to. His main focus is providing technical support and training for customers. When he’s not working directly with customers, he’s partnering with the product team to offer insight into the user’s experience. Outside of ServiceTrade, Wes enjoys web design, woodworking, and cooking good ol’ fashioned North Carolina barbecue.
Gaganjeet started going by "G" in middle school to make things simple. And making things simple is what he does on the support team for ServiceTrade customers. G is a world traveler, with favorite spots in Scotland for its people and history, and India for its refreshing beauty. He‘s also a fan of any place that’s serving delicious, local food.
David has more than ten years’ experience leading training teams, creating learning materials and facilitating professional training. He joined ServiceTrade to lead the ServiceTrade Certification program. When not working, he enjoys cooking, exploring new places to eat, playing video games, listening to podcasts and hanging out with his girlfriend Chelsea, her daughter, Carter and their miniature dachshund, Kermit the Dog.
Jamale helps ServiceTrade users shoot down issues and learn new ways of using the app. From an Air Force family, Jamale spent his youth in Europe, Maryland, and Hawaii and considers Maryland home. He enjoys "competing" in the company’s fantasy football league and as with a lot of UNC grads, is a basketball fan.
Customer Support Engineer
David brings more than a decade of customer service experience and technology support to the ServiceTrade team. He has experience owning and operating small businesses and understands the need for efficiency and productivity. Through that journey, a deep drive for results and strong customer focus has led David to ServiceTrade. Outside of work you can find David spending quality time with his family, playing shows with his Raleigh-based band, and enjoying the booming beer culture of the Triangle.
Customer Support Engineer
Spend some time with Patrick and you’ll learn that being part of a team is his thing. As a competitive swimmer in school and a musician in a band, he works hard to make his contributions matter. And he has brought that team mentality and a diverse background in customer service to ServiceTrade’s services team. Patrick has his eye on keeping the help center up-to-date and adding new articles and videos as our app evolves. Outside of ServiceTrade, he’s probably working in a local music studio, playing with the band, or walking his dog Gus around Carrboro.
Vaughn spends his days designing, building, and maintaining the ServiceTrade application. When he’s not building apps, you can find him working on house repairs, kid raising, and tinkering with programming projects. His claim to fame is building his own kitchen cabinets.
Senior Software Developer
Eric works with other members of ServiceTrade’s team to develop and improve on features for our web application. His hobbies include playing the guitar, cooking spicy food, and reading books about history.
Marc considers his role in quality assurance as the last line of defense. He spends his days trying to root out any bugs before they reach customers. Outside of work Marc writes short stories, cheers on the Carolina Hurricanes and follows all sports from his home state of Hawaii.
Shelley is responsible for marketing communications programs and manages the Digital Wrap Conference. Shelley is a volunteer with Make-A-Wish of Eastern NC. Her best ideas come when she’s out running, gardening, and cheering on the Carolina Hurricanes. Go Canes!